• Initial consultation, delivery, set-up, and take-down are apart of each event floral rental.

• Unfortunately, we are not able to meet to show products in-person due to size and complex transportation. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please visit our Instagram account @pioum.studio for more examples. We also plan on offering open house events at venues from time to time. Please subscribe to our newsletter or email us for an upcoming open house date.

• Yes! We can add your wedding/event colours to any of our pre-existing designs with an additional fee. We are not taking any requests for completely new designs at the moment.

• Our products are made from a mix of premium real-touch and silk flowers. Our real-touch flowers look, feel, and move like the real deal! They are manufactured to have the same petal count as the fresh florals they model after.
• We are also able to add fresh florals to an existing product, so that you can have the whole fragrant floral experience! Please contact us for more information.

• Clients are required to have a rain plan or alternate indoor location in case of rain. Our florals are not waterproof and therefore are damaged in the rain.
• In the case of a light drizzle, florals can be covered with a rain cover and unveiled just before the ceremony. Our team will then promptly pick-up the piece after the main event.

• We offer free delivery and pick-up within Zone 1 of our warehouse in New Westminster. Zones have been determined by postal code in aspects to time and distance.
• Below are the rates for the following zones:
• Zone 1 - Free Delivery
• Zone 2 - $15
• Zone 3 - $25
• Zone 4 - $35
• Zone 5 - $45
• You will be able to get an accurate quote for your zone at check-out once you input your address.

• The latest pick-up time is 9:00 PM. Pickup times after 9:00 PM can be scheduled for additional fee. Please see below for rates:
• 9:30 PM charge of $50
• 10:00 PM charge of of $100
• 10:30 PM charge of $150
• 11:00 PM charge of $200
• 11:30 PM charge of $250
• 12:00 AM charge of $300

*Where possible, we will work with your venue for next day pickups so that you can avoid these fees. This will depend on if the venue allows us, if the arch is needed the next morning, and if we can fit it into our schedule the next day. 

• We'll try our best to accommodate your new date! We know how it feels when life happens.
• If we are informed less than 3 months from the event date, you may be subject to an additional 20% charge of the total amount, so please let us know in advance!
• In the unfortunate event where the new time or date conflicts with our schedule, we will refund any amount paid, minus a portion of the booking deposit if the termination takes place more than 90 days prior to your event date.
• Please view our Terms & Conditions for more details.

• We require a 90-day cancellation notice prior to your event date for rentals, otherwise your deposit cannot be partially refunded.
• Deposits are not be refunded in full as they will exclude the payment processing fees, time we spent in communication with you, time booked off for your event, and fees charged by our banking institution for refunds.
• Cancellations that occur less than 90 days prior to the event date will be refunded any amount already paid, minus the full deposit amount.

• We have a 30-day return policy for non-rental products, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Please view our Refund Policy for more details.